All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Our courier will send updates by text message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. The number of messages you’ll receive will vary depending on the orders you placed.
Once your order leaves our warehouse, our courier will send you a text message. Our courier will also send you a text on the day of delivery, depending on your selected delivery method, country and carrier. You may receive between 1-2 text messages per item on your order.

Change Order
Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If the order is with the carrier you can contact them directly and they will amend your delivery address where possible.
If you have not received your dispatch notification email, please contact Middle Placed Customer Service.

Delivery Information

If you fill in the wrong delivery data, it might cause delay or a missed delivery.
If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or delivery point and will request a signature from the mailroom supervisor; our carrier does not require a signature specific to the order details.

If you provide a home address which has a reception or concierge service, our carrier will deliver to the concierge. The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on [Sundays].

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at 404-330-9642

Questions

If you have any questions about the delivery and shipment or your order, please contact us at support@grade-level.com.